Shipping policy

Thank you for shopping with Snootzoo. Here's what to expect after you place an order.

Where we ship

We currently ship to addresses in the 48 contiguous United States (the lower 48), including PO boxes. We are not able to ship to Alaska, Hawaii, Puerto Rico, other US territories, or APO/FPO/DPO addresses at this time. If your address can't be served, we'll let you know and refund your order in full.

Processing time

Orders are usually prepared and handed to the carrier within 1–3 business days (Monday–Friday, excluding US holidays) after your order is placed and payment is confirmed.

Delivery time

After your order ships, delivery usually takes 5–10 business days for items shipping from US warehouses and 12–25 business days for items shipping from overseas. Our products are shipped by our fulfillment partners, and some items ship from different locations. If your order contains more than one item, it may arrive in separate packages on different days.

Delivery estimates are estimates, not guarantees. Carrier delays, weather and peak holiday periods can add time.

Shipping cost

Shipping is free on all orders.

Order tracking

When your order ships, we'll email you a tracking number when one is available for your shipment. Tracking can take a few business days to show movement after the label is created.

If your order is delayed

If we learn we can't ship your order within the time stated above, we'll email you promptly with a revised shipping date (or let you know if we can't give one). You can then choose to wait for your order or cancel it for a full refund. If you cancel, or if we can't ship your order at all, we'll refund the full amount you paid to your original payment method.

Lost, stolen or undelivered packages

If your tracking hasn't updated in a while, or it shows delivered but you can't find your package, please check with neighbors and your building's mail area first. Then email us at caalogistics1@gmail.com with your order number. We'll work with the carrier and our fulfillment partner to look into it and let you know the next steps.

Incorrect address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address only if your order hasn't shipped yet.