Refund policy

We want you and your pet to be happy with your Snootzoo order. If something isn't right, here's how we'll make it right.

Damaged, defective or incorrect items

If your item arrives damaged, doesn't work, or isn't what you ordered, please email us at caalogistics1@gmail.com within 14 days of delivery with:

your order number;
a short description of the problem;
clear photos (or a short video for items that don't work) showing the item, the packaging and the shipping label.

Once we confirm the problem, we'll make it right with a replacement or a refund, at no cost to you. If we need the item back, we'll pay the return shipping and email you instructions. Please don't send items back without contacting us first.

Changed your mind?

You can request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging, with all accessories included. Used grooming items and opened consumables can't be returned unless they arrived damaged or defective.

Returns are arranged by email first: to start a return, email us at caalogistics1@gmail.com with your order number, and we'll reply with return instructions and the correct return address. Please don't send items to the address on the shipping label; returns sent there may not be received or refunded. For change-of-mind returns, the customer pays the return shipping.

Refunds

Once your return or claim is approved, we'll refund you to your original payment method. Your bank or card issuer may take a few extra days to post it. We'll email you when your refund has been issued.

Order cancellations

You can cancel your order for a full refund any time before it ships by emailing us. Once an order has shipped, the return terms above apply. If we can't ship your order within the time stated in our Shipping Policy, we'll contact you promptly, and you can choose to wait or cancel for a full refund.

Exchanges

We don't process direct exchanges. For a different item, return the original under the terms above and place a new order. For damaged, defective or incorrect items, we'll make it right as described above.